AliExp

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Information for 11.11 Packages

When will the seller send out the order?

How to track my package?

How do I extend Processing Time of an order?

Frequently Asked Questions

I have not received goods. What can I do?

I have not received my refund. What can I do?

My order was closed. What can I do?

How to cancel my order?

How to open dispute?

When will I get my refund?

What's Free Return Service?

I cannot find order in my account.

How do I change size, shipping address etc. of my order?

How do I get coupons or discounts?

How to contact seller?

【Policy】What Indian buyers may concern

Self-service Tool

Manage Orders

Refund & Disputes

Change Password

Change Email Address

Find Order & Retrieve Account

Cards & Bank Accounts

Payment Appeal

Manage Shipping Address

Member Center

Manage Reports

More Topics

I haven't received my parcel but it shows "Delivered".

How do I know whether my order has been shipped?

What will happen if seller fails to ship order on time?

When will the seller send out the order?

What are supported shipping methods on AliExpress?

I received my order after getting a refund. What can I do?

How is my dispute going on?

What's the dispute process after I have opened a dispute?

I can't open dispute, what can I do?

How do I cancel a dispute?

I am not satisfied with dispute result. What can I do?

What is Buyer Protection?

How to check my credit card refund?

How to check/withdraw the refund on Alipay account?

How to check/find my COD refund?

Why does it show that a refund is being processed after order cancellation?

How can I get a refund if my credit card is no longer valid or has expired?

Why is the received amount less than the refund amount on order page?

How to close account/release email?

I forgot the password, how to reset password?

How do I change my email address?

How do I manage my account?

How can I change my birthday on my AliExpress account?

How to add, save or remove a card on AliExpress?

How to solve payment issues?

I cannot find order in my account.

How to change shipping address?

Why the order status shows "Payment being verified" after payment?

How to submit appeal for card verification after payment failure?

How to add and remove a card in Alipay?

The seller doesn't respond to me. What should I do?

How do I report a seller or product?

How do I find a product?

How to manage shopping cart?

Why price shows different on shopping cart page and checkout page?

Do I have to pay for customs and import taxes?

How do I get coupons or discounts?

How to get/use promo code?

I cannot get coupon or discount, what can I do?

How do I use a coupon or discount?

I cannot use coupon or get discount. What can I do?

How do I get a coupon back?

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